Frequently Asked Questions
How do I retrieve my username and password?
- Go to Forgot Username or Password?
- Enter your email address.
- Answer the security questions you created for your account.
I live at ION Austin and need internet service. How do I sign up?
- Click here to learn how to sign-up for service at ION Austin.
I live at Twenty-two 15 and need internet service. How do I sign up?
- Click here to learn how to sign-up for service at Twenty-two 15.
How do I create an account?
- Visit the Signup page and fill out the requested information.
Can my friends use my username and password when they are visiting?
No. Your username and password is not to be used by anyone other than you. Giving out your username and password is strongly discouraged and is against our End-User Service Agreement.
What are the hours for your student support center?
We provide 24/7 student support. You can find the number for your school by selecting your campus from the list lower on this page.